NLENFAQMy tickets
Back to FAQ

Version history

Release notes

See which features and improvements were added to the helpdesk in each release.

Current version · v5.0.0
  1. v5.0.0Current

    New client architecture and stable test environment

    New

    • Full multi-tenant structure with client as a separate level above location.
    • Strict data and authorization separation between client environments, including direct URL checks.
    • Platform management with client switcher, client-specific notifications, backups, rollback and release profiles.
    • Version 5 is shown in the profile menu, release notes and update package.

    Resolved

    • The client edit page no longer causes a long server-request queue in the live test environment.
    • Background notifications and management charts no longer start overlapping requests and stop during navigation.
    • Backup files and database storage in the test environment are synchronized only when data actually changes.
    • Browser requests for site icons no longer use the application runtime.
  2. v4.2.0

    Secure client environments and operations

    New

    • Client is a separate level above location, with its own portal code, ticket prefix, configuration and data layer.
    • Platform administrators can safely switch client environments; regular accounts remain bound to their assigned client.
    • Active in-app notifications for new tickets, replies, status changes and assignments.
    • Encrypted manual and automatic backups per client, with controlled rollback and an extra restore point before recovery.
    • Releases can be staged on the server and activated or rolled back per client.
    • Privacy-safe health endpoint, operations log and monitoring screen.

    Resolved

    • Ticket, FAQ, form, contact, location, user and reporting queries are bound to the active client context.
    • The Check ticket status button is positioned at the bottom of the public FAQ portal.
    • New empty client environments always receive a usable general ticket form without another client’s data.
  3. v4.1.0

    More control over management, communication and performance

    New

    • FAQ phone number and email address can be shown or hidden separately.
    • Configure a custom SMTP server with encrypted credential storage and a test email.
    • Public bilingual release notes managed under Branding and texts.
    • Superadmin permission for protected permanent ticket deletion.
    • Resolution and response times use configurable working days and hours.
    • Management dashboard access can be combined with a regular portal account.

    Resolved

    • Time outside working hours and weekends no longer distorts performance figures.
    • A handler without dashboard permission can no longer open it through a direct URL.
  4. v4.0.0

    New configuration structure

    New

    • Reports, FAQ insights and Excel export combined under Overviews.
    • Central screen selector under Branding and texts.
    • Persistent profile menu with profile, 2FA, password, sign out and version.
    • Configurable floating FAQ toolbox.
    • Random satisfaction questions with results in Overviews and the management dashboard.
  5. v3.0.8

    Mobile ticket experience

    New

    • The portal action is named Ticket and uses a plus icon.

    Resolved

    • Ticket lists and ticket details were improved for mobile use.
  6. v3.0.7

    FAQ design refinements

    New

    • Important contacts use rounded, mobile-friendly cards.

    Resolved

    • Collapsible FAQ settings use consistent typography.
    • FAQ management action buttons are aligned.
  7. v3.0.6

    Important phone numbers

    New

    • Public contacts page with name, phone, email and bilingual notes.
    • Manage contacts from FAQ management.
    • Import and export functions are grouped.

    Resolved

    • Collapsed FAQ settings use less space.
  8. v3.0.5

    Meet the location managers

    New

    • Optional public location-manager page.
    • Profiles with photo, phone, email and multiple locations.
    • Nurse placeholder and a separate management permission.
  9. v3.0.4

    Multiple locations per user

    New

    • Portal users can be linked to multiple locations.
    • Tickets can be submitted and viewed for linked locations.

    Resolved

    • Existing primary locations are automatically retained during the update.
  10. v3.0.3

    User-friendly date and time selection

    New

    • Custom calendar with clear month navigation, date selection and time selection.
    • Optimised controls on desktop and mobile.

    Resolved

    • The browser default picker was replaced where both date and time are required.
  11. v3.0.2

    Reliable scheduled announcements

    New

    • Announcements can be scheduled with a start and end time.

    Resolved

    • A visible announcement now disappears automatically at its end time without requiring a page refresh.
  12. v3.0.1

    Form data directly beside the question

    Resolved

    • Submitted dynamic form fields now appear directly below the original question.
    • The ticket sidebar is more compact and requires less scrolling.
  13. v3.0.0

    Full bilingual ticket system

    New

    • Compact management menu and public ticket status.
    • Expected resolution, default handler and reply-and-resolve.
    • Status emails, templates and ticket satisfaction.
    • Real-time management dashboard.
    • NL/EN, user profiles, YouTube videos, announcements and branding.
    • Short daily ticket numbers.
  14. v2.0.0

    Security, forms and analytics

    New

    • Optional or required 2FA per user group.
    • Custom request types and form fields.
    • Reports and selectable real Excel export.
  15. v1.0.0

    Initial helpdesk release

    New

    • Public searchable FAQ portal.
    • Submit tickets with or without an account.
    • Ticket management, user portal and FAQ management.