:root {
  --teal-950: #173f40;
  --teal-900: #075b5e;
  --teal-800: #096d70;
  --teal-700: #16878a;
  --teal-100: #dcefee;
  --teal-50: #eef8f7;
  --coral: #d94b45;
  --coral-dark: #b93631;
  --coral-light: #fff0ed;
  --cream: #f4f0e8;
  --cream-light: #faf8f4;
  --paper: #ffffff;
  --ink: #253f40;
  --muted: #697a79;
  --line: #dedbd3;
  --shadow: 0 20px 60px rgba(24, 63, 64, 0.12);
  --shadow-soft: 0 8px 28px rgba(24, 63, 64, 0.08);
  --radius: 20px;
}

*, *::before, *::after { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  background: var(--cream-light);
  color: var(--ink);
  font: 16px/1.55 Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  -webkit-font-smoothing: antialiased;
}
button, input, textarea, select { color: inherit; font: inherit; }
button, select { cursor: pointer; }
a { color: var(--teal-800); text-underline-offset: 3px; }
img, svg { display: block; }
[hidden] { display: none !important; }
.icon { width: 1.15em; height: 1.15em; flex: 0 0 auto; }
.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
:focus-visible { outline: 3px solid rgba(22, 135, 138, 0.36); outline-offset: 3px; }

.button,
.primary-action,
.login-form button,
.new-ticket-form button,
.reply-form button,
.handling-card button,
.inline-form button,
.location-card > button {
  display: inline-flex;
  min-height: 46px;
  align-items: center;
  justify-content: center;
  gap: 9px;
  padding: 10px 17px;
  border: 1px solid transparent;
  border-radius: 12px;
  background: var(--teal-800);
  color: #fff;
  font-weight: 750;
  line-height: 1.2;
  text-decoration: none;
  transition: transform .16s ease, background .16s ease, box-shadow .16s ease;
}
.button:hover,
.primary-action:hover,
.login-form button:hover,
.new-ticket-form button:hover,
.reply-form button:hover,
.handling-card button:hover { background: var(--teal-900); box-shadow: 0 8px 22px rgba(7, 91, 94, .2); transform: translateY(-1px); }
.button.coral, .primary-action.coral { background: var(--coral); }
.button.coral:hover, .primary-action.coral:hover { background: var(--coral-dark); }
.button.light { background: rgba(255, 255, 255, .13); border-color: rgba(255, 255, 255, .5); }
.button.outline, .primary-action.secondary { background: #fff; border-color: var(--line); color: var(--teal-800); }
.button.outline:hover, .primary-action.secondary:hover { background: var(--teal-50); box-shadow: none; }
.button:disabled, button:disabled { cursor: not-allowed; opacity: .5; transform: none; box-shadow: none; }

.eyebrow {
  margin: 0 0 9px;
  color: var(--coral);
  font-size: .76rem;
  font-weight: 850;
  letter-spacing: .12em;
  text-transform: uppercase;
}
.site-shell, .app-shell { width: min(1180px, calc(100% - 40px)); margin: 0 auto; }
.site-shell { padding: 36px 0 0; }
.app-shell { padding: 42px 0 72px; }
.app-shell.narrow { width: min(720px, calc(100% - 32px)); }

/* Publieke FAQ */
.hero {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1.55fr) minmax(300px, .7fr);
  gap: clamp(32px, 7vw, 86px);
  overflow: hidden;
  padding: clamp(38px, 6vw, 72px);
  border-radius: 32px;
  background: linear-gradient(135deg, var(--teal-900), #128287 72%, #259b9a);
  color: #fff;
  box-shadow: var(--shadow);
}
.hero::before, .hero::after {
  position: absolute;
  width: 340px;
  height: 340px;
  border: 1px solid rgba(255,255,255,.16);
  border-radius: 50%;
  content: "";
  pointer-events: none;
}
.hero::before { top: -230px; left: 35%; }
.hero::after { right: -185px; bottom: -245px; }
.hero-copy, .contact-card { position: relative; z-index: 1; }
.hero .eyebrow { color: #bce8e5; }
.hero h1 {
  max-width: 720px;
  margin: 0;
  font-family: Georgia, "Times New Roman", serif;
  font-size: clamp(3rem, 7.5vw, 6.6rem);
  font-weight: 500;
  letter-spacing: -.055em;
  line-height: .9;
}
.hero-intro { max-width: 690px; margin: 28px 0; color: rgba(255,255,255,.86); font-size: clamp(1.02rem, 2vw, 1.18rem); }
.topic-pills { display: flex; flex-wrap: wrap; gap: 9px; }
.topic-pills a {
  padding: 8px 13px;
  border: 1px solid rgba(255,255,255,.33);
  border-radius: 99px;
  color: #fff;
  font-size: .86rem;
  font-weight: 720;
  text-decoration: none;
}
.topic-pills a:hover { background: rgba(255,255,255,.12); }
.contact-card {
  align-self: center;
  padding: 28px;
  border: 1px solid rgba(255,255,255,.23);
  border-radius: 22px;
  background: rgba(255,255,255,.11);
  box-shadow: inset 0 1px 0 rgba(255,255,255,.17);
  backdrop-filter: blur(8px);
}
.contact-card p { margin: 0; }
.contact-kicker { color: #bce8e5; font-size: .77rem; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; }
.contact-title { margin: 4px 0 15px !important; font-family: Georgia, serif; font-size: 2rem; }
.contact-card > div:first-child a { display: block; width: fit-content; margin: 5px 0; color: #fff; font-weight: 680; text-decoration: none; }
.contact-actions { display: grid; gap: 10px; margin-top: 24px; }

.search-panel {
  position: relative;
  z-index: 3;
  width: min(930px, calc(100% - 36px));
  margin: -28px auto 42px;
  padding: clamp(24px, 4vw, 38px);
  border: 1px solid var(--line);
  border-radius: 24px;
  background: #fff;
  box-shadow: var(--shadow);
}
.search-heading { display: flex; align-items: end; justify-content: space-between; gap: 20px; margin-bottom: 18px; }
.search-heading p { margin: 0; color: var(--coral); font-size: .75rem; font-weight: 820; letter-spacing: .1em; text-transform: uppercase; }
.search-heading h2 { margin: 2px 0 0; font-family: Georgia, serif; font-size: clamp(1.6rem, 4vw, 2.35rem); font-weight: 500; }
.search-heading > span { color: var(--muted); font-size: .82rem; }
.search-box { position: relative; display: flex; align-items: center; }
.search-box .icon { position: absolute; left: 17px; z-index: 1; color: var(--teal-700); font-size: 1.2rem; }
.search-box input {
  width: 100%;
  min-height: 58px;
  padding: 14px 48px 14px 52px;
  border: 1px solid #cfcfc7;
  border-radius: 15px;
  background: var(--cream-light);
  font-size: 1rem;
}
.search-box input:focus { border-color: var(--teal-700); background: #fff; outline: 3px solid rgba(22,135,138,.15); }
#clear-search { position: absolute; right: 13px; width: 34px; height: 34px; border: 0; border-radius: 50%; background: #e7e5df; color: var(--muted); font-size: 1.35rem; }
.search-status { min-height: 1.2em; margin: 9px 0 0; color: var(--muted); font-size: .86rem; }
.search-suggestions { display: flex; flex-wrap: wrap; align-items: center; gap: 7px; margin-top: 13px; color: var(--muted); font-size: .82rem; }
.search-suggestions button { padding: 5px 10px; border: 0; border-radius: 99px; background: var(--teal-50); color: var(--teal-800); font-weight: 720; }

.topic-overview { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; margin: 0 0 62px; }
.topic-card {
  position: relative;
  min-height: 250px;
  padding: 25px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fff;
  color: var(--ink);
  text-decoration: none;
  box-shadow: var(--shadow-soft);
  transition: transform .2s ease, border-color .2s ease;
}
.topic-card:hover { border-color: #9bc8c6; transform: translateY(-4px); }
.topic-number { display: block; margin-bottom: 34px; color: var(--coral); font: 700 1.05rem Georgia, serif; }
.topic-card h2 { margin: 0 0 10px; color: var(--teal-900); font: 500 1.7rem/1.05 Georgia, serif; }
.topic-card p { margin: 0 0 20px; color: var(--muted); font-size: .9rem; }
.topic-count { position: absolute; right: 22px; bottom: 20px; color: var(--teal-700); font-size: .76rem; font-weight: 800; text-transform: uppercase; }

.faq-sections { display: grid; gap: 65px; }
.faq-section { scroll-margin-top: 24px; }
.faq-section-heading { display: grid; grid-template-columns: 62px 1fr; gap: 20px; align-items: start; margin-bottom: 22px; }
.faq-section-heading > span { display: grid; width: 55px; height: 55px; place-items: center; border-radius: 50%; background: var(--teal-900); color: #fff; font: 600 1.05rem Georgia, serif; }
.faq-section-heading h2 { margin: 0; color: var(--teal-900); font: 500 clamp(2rem, 5vw, 3.1rem)/1 Georgia, serif; letter-spacing: -.035em; }
.faq-section-heading p { max-width: 720px; margin: 8px 0 0; color: var(--muted); }
.faq-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 13px; padding-left: 82px; }
.faq-card { border: 1px solid var(--line); border-radius: 16px; background: #fff; box-shadow: 0 3px 14px rgba(24,63,64,.04); }
.faq-card[open] { border-color: #a7cfcd; box-shadow: var(--shadow-soft); }
.faq-card summary { display: flex; min-height: 82px; align-items: center; justify-content: space-between; gap: 18px; padding: 20px; cursor: pointer; list-style: none; }
.faq-card summary::-webkit-details-marker { display: none; }
.faq-question { display: flex; gap: 14px; align-items: flex-start; font-weight: 760; line-height: 1.35; }
.faq-question > span { min-width: 27px; padding-top: 2px; color: var(--coral); font: 600 .78rem Georgia, serif; }
.faq-plus { display: grid; flex: 0 0 32px; width: 32px; height: 32px; place-items: center; border-radius: 50%; background: var(--teal-50); color: var(--teal-800); font-size: 1.25rem; transition: transform .2s ease; }
.faq-card[open] .faq-plus { transform: rotate(45deg); }
.faq-answer { padding: 0 20px 22px 61px; color: #536868; }
.faq-answer > p { margin: 0; white-space: pre-line; }
.answer-missing { padding: 15px; border-radius: 12px; background: #fff7e2; color: #725b22; }
.answer-missing p { margin: 5px 0 0; }
.satisfaction { margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--line); }
.satisfaction p { margin: 0 0 10px; color: var(--ink); font-size: .88rem; font-weight: 720; }
.satisfaction > div { display: flex; flex-wrap: wrap; gap: 7px; }
.satisfaction button { padding: 7px 10px; border: 1px solid var(--line); border-radius: 9px; background: #fff; font-size: .8rem; }
.satisfaction button:hover, .satisfaction button.is-selected { border-color: var(--teal-700); background: var(--teal-50); }
.search-results { width: min(900px, 100%); margin: 0 auto 65px; }
.result-heading { display: flex; align-items: baseline; gap: 10px; margin-bottom: 18px; }
.result-heading h2 { margin: 0; font: 500 2rem Georgia, serif; }
.result-heading p { margin: 0; color: var(--muted); }
.search-result-card { margin-bottom: 11px; }
.search-result-card .faq-question > span { min-width: auto; padding: 4px 8px; border-radius: 99px; background: var(--teal-50); font: 750 .7rem/1 system-ui; text-transform: uppercase; }
.no-results, .empty { padding: 38px; border: 1px dashed #c9c7bf; border-radius: 16px; text-align: center; color: var(--muted); }
.no-results strong, .empty strong { display: block; color: var(--ink); font-size: 1.1rem; }
.no-results p, .empty p { margin: 6px 0 0; }
.site-footer { display: flex; align-items: center; justify-content: space-between; gap: 20px; margin-top: 82px; padding: 36px 0; border-top: 1px solid var(--line); }
.site-footer p { margin: 0; color: var(--muted); font-size: .82rem; }
.site-footer a { font-weight: 740; }

/* Dialogen en formulieren */
.dialog { width: min(790px, calc(100% - 28px)); max-height: min(90vh, 900px); padding: 0; overflow: auto; border: 0; border-radius: 22px; background: #fff; box-shadow: 0 30px 100px rgba(10,47,48,.35); }
.dialog::backdrop { background: rgba(17,48,49,.65); backdrop-filter: blur(3px); }
.dialog-close-form { position: sticky; z-index: 4; top: 14px; float: right; margin: 14px 14px -54px 0; }
.dialog-close-form button { display: grid; width: 38px; height: 38px; place-items: center; border: 0; border-radius: 50%; background: var(--cream); color: var(--ink); font-size: 1.5rem; }
.dialog-header { padding: 34px 68px 24px 34px; border-bottom: 1px solid var(--line); background: var(--cream-light); }
.dialog-header p { margin: 0 0 5px; color: var(--coral); font-size: .75rem; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; }
.dialog-header h2 { margin: 0 0 7px; color: var(--teal-900); font: 500 2.2rem Georgia, serif; }
.dialog-header > span { color: var(--muted); }
.dialog-body { display: grid; gap: 21px; padding: 30px 34px; }
.dialog-body fieldset, .new-ticket-main fieldset, .user-form fieldset { min-width: 0; margin: 0; padding: 0; border: 0; }
.dialog-body legend, .new-ticket-main legend, .user-form legend { margin-bottom: 13px; color: var(--teal-900); font: 500 1.3rem Georgia, serif; }
.dialog-body label, .form-grid label, .field, .reply-form label, .handling-card label, .inline-form label, .location-card label, .login-form label {
  display: grid;
  gap: 7px;
  color: var(--ink);
  font-size: .88rem;
  font-weight: 720;
}
input, textarea, select {
  width: 100%;
  min-height: 45px;
  padding: 10px 12px;
  border: 1px solid #cbc9c1;
  border-radius: 10px;
  background: #fff;
}
textarea { resize: vertical; line-height: 1.55; }
input:focus, textarea:focus, select:focus { border-color: var(--teal-700); outline: 3px solid rgba(22,135,138,.13); }
label small, td small, .field small { display: block; color: var(--muted); font-size: .76rem; font-weight: 500; }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 15px; }
.privacy-note, .info-note, .readonly-note { display: flex; gap: 10px; padding: 14px; border-radius: 12px; background: var(--teal-50); color: #496766; font-size: .85rem; }
.privacy-note p, .info-note p { margin: 0; }
.privacy-note .icon { margin-top: 2px; color: var(--teal-700); }
.dialog-footer { display: flex; justify-content: flex-end; gap: 10px; padding-top: 5px; }
.honeypot { position: absolute !important; left: -10000px !important; width: 1px !important; height: 1px !important; overflow: hidden !important; }

/* Portaal en beheer */
.app-header {
  position: sticky;
  z-index: 20;
  top: 0;
  display: flex;
  min-height: 74px;
  align-items: center;
  justify-content: space-between;
  gap: 30px;
  padding: 11px max(22px, calc((100vw - 1180px) / 2));
  border-bottom: 1px solid rgba(10,83,85,.12);
  background: rgba(255,255,255,.94);
  box-shadow: 0 5px 22px rgba(24,63,64,.05);
  backdrop-filter: blur(13px);
}
.brand { display: flex; align-items: center; gap: 11px; color: var(--teal-900); text-decoration: none; }
.brand > span { display: grid; width: 43px; height: 43px; place-items: center; border-radius: 13px; background: var(--teal-900); color: #fff; }
.brand strong, .brand small { display: block; }
.brand strong { font-family: Georgia, serif; font-size: 1.18rem; font-weight: 600; }
.brand small { color: var(--muted); font-size: .71rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; }
.app-nav { display: flex; align-items: center; gap: 5px; }
.app-nav > a, .link-button { padding: 9px 11px; border: 0; border-radius: 9px; background: transparent; color: var(--muted); font-size: .84rem; font-weight: 720; text-decoration: none; }
.app-nav > a:hover, .app-nav > a.is-active, .link-button:hover { background: var(--teal-50); color: var(--teal-900); }
.app-nav form { margin: 0 0 0 6px; }
.link-button { display: inline-flex; align-items: center; gap: 7px; }
.nav-toggle { display: none; padding: 8px 12px; border: 1px solid var(--line); border-radius: 9px; background: #fff; font-weight: 750; }
.welcome, .admin-heading, .form-heading, .detail-heading { margin-bottom: 30px; }
.welcome, .admin-heading { display: flex; align-items: end; justify-content: space-between; gap: 30px; }
.welcome h1, .admin-heading h1, .form-heading h1, .detail-heading h1 {
  margin: 0;
  color: var(--teal-900);
  font: 500 clamp(2.3rem, 5vw, 4rem)/.98 Georgia, serif;
  letter-spacing: -.04em;
}
.welcome p:last-child, .admin-heading > div > p:last-child, .form-heading > p:last-child { max-width: 720px; margin: 12px 0 0; color: var(--muted); }
.identity { display: flex; align-items: center; gap: 11px; padding: 12px 15px; border: 1px solid var(--line); border-radius: 13px; background: #fff; }
.identity > .icon { color: var(--teal-700); font-size: 1.5rem; }
.identity small, .identity strong { display: block; }
.identity small { color: var(--muted); font-size: .68rem; text-transform: uppercase; }
.profile-strip { display: flex; flex-wrap: wrap; gap: 22px; margin: -12px 0 25px; padding: 14px 18px; border: 1px solid var(--line); border-radius: 13px; background: #fff; color: var(--muted); font-size: .84rem; }
.profile-strip span { display: inline-flex; align-items: center; gap: 7px; }
.profile-strip .icon { color: var(--teal-700); }
.kpis { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; margin: 0 0 24px; }
.kpis.is-four { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.kpis.is-six { grid-template-columns: repeat(6, minmax(0, 1fr)); }
.kpis article { position: relative; min-height: 130px; padding: 20px; overflow: hidden; border: 1px solid var(--line); border-radius: 17px; background: #fff; box-shadow: var(--shadow-soft); }
.kpis article > .icon { position: absolute; top: 18px; right: 18px; color: #9ac6c3; font-size: 1.25rem; }
.kpis span, .kpis small { display: block; color: var(--muted); font-size: .78rem; }
.kpis strong { display: block; margin: 12px 0 3px; color: var(--teal-900); font: 500 clamp(2rem, 4vw, 2.7rem)/1 Georgia, serif; }
.panel { padding: 25px; border: 1px solid var(--line); border-radius: var(--radius); background: #fff; box-shadow: var(--shadow-soft); }
.panel-heading { display: flex; align-items: end; justify-content: space-between; gap: 20px; margin-bottom: 20px; }
.panel-heading p, .section-title > p { margin: 0; color: var(--coral); font-size: .71rem; font-weight: 820; letter-spacing: .1em; text-transform: uppercase; }
.panel-heading h2, .section-title h2 { margin: 3px 0 0; color: var(--teal-900); font: 500 1.65rem/1.1 Georgia, serif; }
.section-title { margin-bottom: 20px; }
.section-title > span { display: block; margin-top: 7px; color: var(--muted); font-size: .86rem; }
.filters { display: flex; gap: 9px; }
.search-input { position: relative; display: flex; align-items: center; }
.search-input .icon { position: absolute; left: 11px; color: var(--muted); }
.search-input input { min-width: 290px; padding-left: 36px; }
.filters select { width: auto; min-width: 165px; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 14px 12px; border-bottom: 1px solid #e8e5df; text-align: left; vertical-align: top; }
th { color: var(--muted); font-size: .69rem; font-weight: 820; letter-spacing: .07em; text-transform: uppercase; }
td { font-size: .86rem; }
tbody tr:hover { background: #fbfbf8; }
td > a:first-child { font-weight: 800; }
.subject-link { display: block; max-width: 390px; color: var(--ink); text-decoration: none; }
.subject-link strong, .subject-link small { display: block; }
.subject-link small { max-width: 42ch; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.status, .role-badge, .account-status { display: inline-flex; padding: 5px 9px; border-radius: 99px; font-size: .7rem; font-weight: 800; white-space: nowrap; }
.status.is-new { background: var(--coral-light); color: #a63733; }
.status.is-in-progress { background: #e2f1f8; color: #25637e; }
.status.is-waiting { background: #fff2cf; color: #775c19; }
.status.is-resolved { background: #e6f3eb; color: #2c6c49; }
.role-badge { background: var(--teal-50); color: var(--teal-800); }
.account-status.is-active { background: #e6f3eb; color: #2c6c49; }
.account-status.is-inactive { background: #eee; color: #666; }
.answer-preview { display: flex; max-width: 240px; gap: 6px; color: var(--muted); font-size: .78rem; }
.answer-preview .icon { margin-top: 2px; }
.no-answer { color: #aa514d; font-size: .76rem; font-weight: 720; }
.shortcuts { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 20px; }
.shortcuts a { display: inline-flex; align-items: center; gap: 7px; padding: 11px 13px; border-radius: 10px; background: var(--teal-50); font-size: .82rem; font-weight: 750; text-decoration: none; }
.alert { margin: 0 0 24px; padding: 14px 17px; border: 1px solid; border-radius: 12px; font-weight: 650; }
.alert.is-success { border-color: #add8c0; background: #edf8f2; color: #285f40; }
.alert.is-error { border-color: #efbfbc; background: #fff0ef; color: #8c302c; }
.alert.is-warning { border-color: #ebd18b; background: #fff7dc; color: #705619; }

/* Nieuw ticket */
.form-heading { max-width: 840px; }
.form-heading > a, .back-link { display: inline-flex; align-items: center; gap: 6px; margin-bottom: 28px; font-size: .84rem; font-weight: 750; text-decoration: none; }
.new-ticket-form { display: grid; grid-template-columns: minmax(0, 1.65fr) minmax(280px, .7fr); gap: 22px; align-items: start; }
.new-ticket-main, .submitter-card { padding: 27px; border: 1px solid var(--line); border-radius: var(--radius); background: #fff; box-shadow: var(--shadow-soft); }
.new-ticket-main { display: grid; gap: 25px; }
.ticket-type-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.ticket-type-option { position: relative; display: grid; min-height: 115px; align-content: center; padding: 17px 17px 17px 48px; border: 1px solid var(--line); border-radius: 13px; cursor: pointer; }
.ticket-type-option:hover, .ticket-type-option.is-selected { border-color: var(--teal-700); background: var(--teal-50); }
.ticket-type-option input { position: absolute; top: 20px; left: 16px; width: 19px; min-height: 19px; accent-color: var(--teal-800); }
.ticket-type-option strong { color: var(--teal-900); }
.ticket-type-option span { margin-top: 4px; color: var(--muted); font-size: .78rem; }
.form-actions { display: flex; align-items: center; justify-content: flex-end; gap: 16px; padding-top: 5px; }
.form-actions > a { font-size: .85rem; font-weight: 720; }
.submitter-card { position: sticky; top: 96px; }
.submitter-card h2 { margin: 0 0 10px; color: var(--teal-900); font: 500 1.7rem Georgia, serif; }
.submitter-card > p { color: var(--muted); font-size: .86rem; }
.submitter-card .field { margin-top: 14px; }
.submitter-card dl, .requester-card dl, .detail-heading dl { margin: 0; }
.submitter-card dl > div, .requester-card dl > div { padding: 11px 0; border-bottom: 1px solid #ebe8e2; }
.submitter-card dt, .requester-card dt, .detail-heading dt { display: flex; align-items: center; gap: 6px; color: var(--muted); font-size: .7rem; font-weight: 750; text-transform: uppercase; }
.submitter-card dd, .requester-card dd, .detail-heading dd { margin: 3px 0 0; font-weight: 670; }
.submitter-card .info-note { margin-top: 17px; }
.success-card { margin-top: 7vh; padding: clamp(30px, 7vw, 65px); border: 1px solid var(--line); border-radius: 26px; background: #fff; text-align: center; box-shadow: var(--shadow); }
.success-card > span { display: grid; width: 68px; height: 68px; place-items: center; margin: 0 auto 20px; border-radius: 50%; background: #e6f3eb; color: #2f7751; font-size: 2rem; }
.success-card h1 { margin: 0; color: var(--teal-900); font: 500 3rem Georgia, serif; }
.success-card p { color: var(--muted); }
.reference { display: block; margin: 13px 0 20px; color: var(--coral); font: 600 clamp(1.6rem, 5vw, 2.5rem) Georgia, serif; }

/* Ticketdetail */
.detail-heading { display: flex; align-items: end; justify-content: space-between; gap: 25px; }
.detail-kicker { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.detail-kicker > span:first-child { color: var(--coral); font-size: .77rem; font-weight: 830; letter-spacing: .08em; }
.detail-heading > div > p { margin: 8px 0 0; color: var(--muted); }
.detail-heading dl { display: flex; gap: 24px; padding: 14px 17px; border: 1px solid var(--line); border-radius: 13px; background: #fff; }
.detail-layout { display: grid; grid-template-columns: minmax(0, 1.65fr) minmax(285px, .72fr); gap: 20px; align-items: start; }
.message-list { display: grid; gap: 16px; margin: 0; padding: 0; list-style: none; }
.message { padding: 18px; border: 1px solid var(--line); border-radius: 14px; background: var(--cream-light); }
.message.is-staff { border-color: #aad0ce; background: var(--teal-50); }
.message-meta { display: flex; align-items: center; gap: 10px; }
.message-meta > span { display: grid; width: 34px; height: 34px; place-items: center; border-radius: 50%; background: #fff; color: var(--teal-800); }
.message-meta strong, .message-meta small { display: block; }
.message-meta small { color: var(--muted); font-size: .74rem; }
.message > p { margin: 14px 0 0 44px; white-space: pre-line; }
.reply-form { display: grid; gap: 12px; margin-top: 24px; padding-top: 22px; border-top: 1px solid var(--line); }
.reply-form button { justify-self: end; }
.readonly-note { margin: 22px 0 0; }
.detail-sidebar { display: grid; gap: 14px; }
.handling-card form { display: grid; gap: 13px; }
.handling-card button { margin-top: 4px; }
.history-card ol { display: grid; gap: 13px; margin: 0; padding: 0; list-style: none; }
.history-card li { display: flex; justify-content: space-between; gap: 12px; padding-bottom: 12px; border-bottom: 1px solid #ebe8e2; }
.history-card small { color: var(--muted); font-size: .72rem; text-align: right; }
.rating-card h2 { margin: 0; font: 500 1.55rem Georgia, serif; }
.rating-card form { display: flex; gap: 8px; }
.rating-card button { display: grid; width: 50px; height: 50px; place-items: center; border: 1px solid var(--line); border-radius: 12px; background: #fff; font-size: 1.45rem; }
.rating-card button:hover { border-color: var(--teal-700); background: var(--teal-50); }

/* Login */
.login-page { min-height: 100vh; background: linear-gradient(145deg, #064e51, #16878a); }
.login-shell { display: grid; min-height: 100vh; place-items: center; padding: 28px; }
.login-card { width: min(470px, 100%); padding: clamp(28px, 6vw, 48px); border-radius: 26px; background: #fff; box-shadow: 0 28px 90px rgba(0,39,40,.34); }
.login-icon { display: grid; width: 58px; height: 58px; place-items: center; margin-bottom: 24px; border-radius: 17px; background: var(--teal-900); color: #fff; font-size: 1.65rem; }
.login-card h1 { margin: 0; color: var(--teal-900); font: 500 3rem/1 Georgia, serif; }
.login-intro { margin: 13px 0 24px; color: var(--muted); }
.login-form { display: grid; gap: 15px; }
.login-form button { margin-top: 5px; }
.login-help { padding: 13px; border-radius: 10px; background: var(--cream-light); color: var(--muted); font-size: .8rem; }
.login-back { display: inline-block; margin-top: 20px; font-size: .82rem; font-weight: 720; text-decoration: none; }
.error-page .button { margin-top: 8px; }

/* FAQ-beheer */
.admin-two-column { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; margin-bottom: 18px; }
.setting-panel .choice-list { margin-top: 5px; }
.choice-list { display: grid; gap: 9px; }
.choice-list label { display: flex; gap: 11px; padding: 12px; border: 1px solid var(--line); border-radius: 11px; cursor: pointer; }
.choice-list label:has(input:checked) { border-color: var(--teal-700); background: var(--teal-50); }
.choice-list input { flex: 0 0 auto; width: 18px; min-height: 18px; accent-color: var(--teal-800); }
.choice-list strong, .choice-list small { display: block; }
.choice-list small { margin-top: 3px; color: var(--muted); font-size: .75rem; }
.choice-list.compact label { padding: 9px; }
.switch-row { display: flex !important; flex-direction: row !important; align-items: center; gap: 9px !important; margin: 13px 0; }
.switch-row input { width: 20px; min-height: 20px; accent-color: var(--teal-800); }
.setting-panel > a { display: inline-flex; align-items: center; gap: 7px; margin-top: 14px; font-size: .82rem; font-weight: 750; text-decoration: none; }
.editor-panel { padding-bottom: 90px; }
.editor-toolbar { display: flex; align-items: start; justify-content: space-between; gap: 20px; }
.editor-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 7px; }
.editor-actions .button { min-height: 39px; padding: 8px 10px; font-size: .73rem; }
.editor-stats { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; margin: 6px 0 22px; }
.editor-stats > div { padding: 13px; border-radius: 12px; background: var(--cream-light); }
.editor-stats strong, .editor-stats span { display: block; }
.editor-stats strong { color: var(--teal-900); font: 500 1.75rem Georgia, serif; }
.editor-stats span { color: var(--muted); font-size: .72rem; }
.faq-editor { display: grid; gap: 15px; }
.category-editor { overflow: hidden; border: 1px solid var(--line); border-radius: 16px; background: var(--cream-light); }
.category-editor-header { display: grid; grid-template-columns: 42px 1fr auto; gap: 12px; align-items: center; padding: 15px; border-bottom: 1px solid var(--line); background: #fff; }
.category-order, .question-order { display: grid; width: 36px; height: 36px; place-items: center; border-radius: 50%; background: var(--teal-900); color: #fff; font: 600 .77rem Georgia, serif; }
.category-editor-header strong, .category-editor-header small { display: block; }
.category-editor-header small { color: var(--muted); font-size: .73rem; }
.editor-order-actions { display: flex; gap: 5px; }
.editor-icon-button { display: grid; width: 32px; height: 32px; place-items: center; border: 1px solid var(--line); border-radius: 8px; background: #fff; color: var(--teal-800); font-weight: 850; }
.editor-icon-button:last-child { color: var(--coral); }
.editor-icon-button:hover { border-color: var(--teal-700); background: var(--teal-50); }
.editor-icon-button:disabled { background: #f2f1ed; }
.category-fields { display: grid; grid-template-columns: .65fr 1.35fr 1fr; gap: 12px; padding: 15px; }
.editor-field { display: grid; gap: 6px; color: var(--ink); font-size: .75rem; font-weight: 750; }
.editor-field textarea { min-height: 82px; }
.question-editors { display: grid; gap: 10px; padding: 0 15px 15px; }
.question-editor { padding: 14px; border: 1px solid var(--line); border-radius: 13px; background: #fff; }
.question-editor.is-missing { border-left: 4px solid #e2b53d; }
.question-editor > header { display: grid; grid-template-columns: 35px 1fr auto; gap: 10px; align-items: center; margin-bottom: 12px; }
.question-order { width: 30px; height: 30px; background: var(--teal-50); color: var(--teal-800); }
.question-editor > .editor-field { margin-top: 10px; }
.add-question-button { margin: 0 15px 15px; min-height: 40px; font-size: .78rem; }
.add-category-button { margin-top: 15px; }
.sticky-save { position: sticky; z-index: 10; bottom: 12px; display: flex; align-items: center; justify-content: space-between; gap: 15px; margin: 22px -6px -75px; padding: 13px 15px; border: 1px solid var(--line); border-radius: 14px; background: rgba(255,255,255,.96); box-shadow: 0 12px 34px rgba(24,63,64,.18); backdrop-filter: blur(10px); }
.sticky-save > span { color: var(--muted); font-size: .8rem; }
.sticky-save > span.is-dirty { color: var(--coral-dark); font-weight: 750; }

/* Gebruikers en locaties */
.management-section { margin-bottom: 18px; }
.management-section .panel-heading { align-items: center; }
.inline-form { display: flex; gap: 7px; }
.inline-form input { min-width: 240px; }
.inline-form button, .location-card > button { min-height: 43px; padding: 9px 13px; }
.icon-text-button { display: inline-flex; align-items: center; gap: 6px; padding: 7px 9px; border: 1px solid var(--line); border-radius: 8px; background: #fff; color: var(--teal-800); font-size: .75rem; font-weight: 750; }
.location-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; }
.location-card { padding: 17px; border: 1px solid var(--line); border-radius: 13px; background: var(--cream-light); }
.location-card dl { display: flex; gap: 22px; margin: 14px 0; }
.location-card dt { color: var(--muted); font-size: .67rem; text-transform: uppercase; }
.location-card dd { margin: 1px 0 0; color: var(--teal-900); font: 500 1.4rem Georgia, serif; }
.user-dialog { width: min(760px, calc(100% - 28px)); }
.user-form fieldset { padding-top: 4px; }
.location-choice-list { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.location-choice-list + small { display: block; margin-top: 8px; color: var(--muted); font-size: .76rem; }

/* Inzichten en rapportages */
.range-toolbar { display: flex; justify-content: flex-end; margin: -10px 0 18px; }
.range-toolbar label { display: flex; align-items: center; gap: 8px; color: var(--muted); font-size: .78rem; font-weight: 720; }
.range-toolbar select { width: auto; min-width: 210px; }
.chart-panel { margin-bottom: 18px; }
.bar-chart { display: flex; height: 250px; align-items: end; gap: clamp(3px, .8vw, 10px); overflow-x: auto; padding: 22px 6px 2px; border-bottom: 1px solid var(--line); }
.bar-chart > div { display: grid; flex: 1 0 20px; min-width: 20px; height: 100%; grid-template-rows: 1fr 28px; align-items: end; gap: 6px; }
.bar-chart i { display: block; width: 100%; min-height: 4px; height: var(--bar-height); border-radius: 6px 6px 1px 1px; background: linear-gradient(180deg, #32a6a5, var(--teal-800)); }
.ticket-bars i { background: linear-gradient(to top, var(--coral) 0 var(--resolved-part), var(--teal-700) var(--resolved-part) 100%); }
.bar-chart span { overflow: hidden; color: var(--muted); font-size: .57rem; text-align: center; white-space: nowrap; transform: rotate(-38deg); }
.rank-list { display: grid; gap: 12px; margin: 0; padding: 0; list-style: none; }
.rank-list li { display: grid; grid-template-columns: 28px 1fr auto; gap: 10px; align-items: center; }
.rank-number { display: grid; width: 25px; height: 25px; place-items: center; border-radius: 50%; background: var(--cream); color: var(--teal-800); font: 700 .7rem Georgia, serif; }
.rank-list strong, .rank-list small { display: block; }
.rank-list strong { font-size: .85rem; }
.rank-list small { color: var(--muted); font-size: .7rem; }
.rank-list i { display: block; width: var(--bar-width); height: 4px; margin-top: 5px; border-radius: 4px; background: var(--teal-700); }
.rank-list b { color: var(--teal-900); font: 600 1.1rem Georgia, serif; }
.empty-copy { padding: 20px; border-radius: 11px; background: var(--cream-light); color: var(--muted); text-align: center; }
.rating-summary { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 9px; margin-bottom: 18px; }
.rating-summary article { padding: 15px; border-radius: 12px; background: var(--cream-light); text-align: center; }
.rating-summary strong, .rating-summary span { display: block; }
.rating-summary strong { color: var(--teal-900); font: 500 2rem Georgia, serif; }
.rating-summary span { color: var(--muted); font-size: .74rem; }
.rating-report { margin-top: 18px; }

@media (max-width: 1050px) {
  .topic-overview { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kpis.is-six { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .location-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .app-nav > a, .link-button { padding-inline: 7px; font-size: .76rem; }
}

@media (max-width: 820px) {
  .site-shell, .app-shell { width: min(100% - 26px, 720px); }
  .site-shell { padding-top: 13px; }
  .hero { grid-template-columns: 1fr; border-radius: 24px; }
  .contact-card { width: min(100%, 430px); }
  .faq-grid { grid-template-columns: 1fr; padding-left: 0; }
  .faq-section-heading { grid-template-columns: 48px 1fr; }
  .faq-section-heading > span { width: 44px; height: 44px; }
  .app-header { min-height: 68px; padding: 10px 14px; }
  .nav-toggle { display: block; }
  .app-nav { position: absolute; top: calc(100% + 1px); right: 12px; display: none; width: min(310px, calc(100vw - 24px)); align-items: stretch; padding: 10px; border: 1px solid var(--line); border-radius: 12px; background: #fff; box-shadow: var(--shadow); }
  .app-nav.is-open { display: grid; }
  .app-nav > a, .link-button { width: 100%; justify-content: flex-start; padding: 11px; }
  .app-nav form { margin: 3px 0 0; padding-top: 6px; border-top: 1px solid var(--line); }
  .welcome, .admin-heading, .detail-heading { align-items: start; flex-direction: column; }
  .detail-heading dl { width: 100%; }
  .kpis.is-four { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .new-ticket-form, .detail-layout { grid-template-columns: 1fr; }
  .submitter-card { position: static; }
  .admin-two-column { grid-template-columns: 1fr; }
  .editor-toolbar { flex-direction: column; }
  .editor-actions { justify-content: flex-start; }
  .category-fields { grid-template-columns: 1fr; }
  .panel-heading { align-items: start; flex-direction: column; }
  .filters { width: 100%; }
  .filters .search-input { flex: 1; }
  .filters input { min-width: 0; }
}

@media (max-width: 590px) {
  body { font-size: 15px; }
  .hero { padding: 31px 22px; }
  .hero h1 { font-size: clamp(3rem, 17vw, 4.8rem); }
  .search-panel { width: calc(100% - 18px); margin-top: -15px; padding: 20px; }
  .search-heading { align-items: start; flex-direction: column; gap: 5px; }
  .topic-overview { grid-template-columns: 1fr; }
  .topic-card { min-height: 215px; }
  .faq-section-heading { grid-template-columns: 1fr; }
  .faq-answer { padding-left: 20px; }
  .site-footer { align-items: start; flex-direction: column; }
  .app-shell { padding-top: 28px; }
  .app-header .brand small { display: none; }
  .kpis, .kpis.is-four, .kpis.is-six { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .kpis article { min-height: 110px; padding: 16px; }
  .panel, .new-ticket-main, .submitter-card { padding: 18px; border-radius: 15px; }
  .filters { flex-direction: column; }
  .filters select { width: 100%; }
  .ticket-type-grid, .form-grid { grid-template-columns: 1fr; }
  .location-choice-list { grid-template-columns: 1fr; }
  .detail-heading dl { flex-direction: column; gap: 10px; }
  .message > p { margin-left: 0; }
  .dialog-header { padding: 29px 55px 20px 22px; }
  .dialog-body { padding: 23px 22px; }
  .dialog-footer { flex-direction: column-reverse; }
  .dialog-footer .button { width: 100%; }
  .editor-actions { display: grid; grid-template-columns: 1fr 1fr; width: 100%; }
  .editor-actions .button { width: 100%; }
  .category-editor-header { grid-template-columns: 36px 1fr; }
  .category-editor-header > .editor-order-actions { grid-column: 1 / -1; justify-content: flex-end; }
  .question-editor > header { grid-template-columns: 30px 1fr; }
  .question-editor > header .editor-order-actions { grid-column: 1 / -1; justify-content: flex-end; }
  .sticky-save { align-items: stretch; flex-direction: column; }
  .sticky-save .button { width: 100%; }
  .location-grid { grid-template-columns: 1fr; }
  .inline-form { width: 100%; flex-direction: column; }
  .inline-form input { min-width: 0; }
  .range-toolbar { justify-content: stretch; }
  .range-toolbar label, .range-toolbar select { width: 100%; }
  .rating-summary { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { scroll-behavior: auto !important; transition: none !important; }
}